Technical Support

Technical Support for your software

Our Support Coverage

Full technical support is provided to registered users of the current major version of the product and according to the conditions set out below.

We cannot provide on-site support for any problems, nor any form of support for discontinued products or for problems relating to operating systems, networks, hardware, etc., or when running on systems that do not meet our system requirements.

Accessing Technical Support

In the first instance, please refer to the FAQs and User Forum as they hold commonly asked questions.

If you contact Technical Support by email (support@numberone.com), please provide your Company
Name / Customer ID and your Product install code along with a full description of your problem or issue (including any relevant details and/or data files) and we will investigate it for you.

The technical service provided includes issues with the software and its general application use. If you need more in-depth assistance or help with general PCB design issues, we are happy to offer customised training and consultancy either on-site or at our head office.

FAQs (frequently asked questions)

Our online FAQs page provides commonly asked technical questions for your reference.

User Forum

You can find members of our worldwide user community on our Online Forum who are happy to discuss your questions and comments. If you are not already a member of the Forum then it only takes a moment to sign up.

Ideas for improving the software

If you have a suggestion for a change or addition to the software that would make your job easier, please let us know. Just drop us an email at support@numberone.com and we'll be happy to consider it.