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edrees

United Kingdom
779 Posts

Posted - 25 Jul 2012 :  15:18:31  Show Profile  Visit edrees's Homepage  Reply with Quote
Disappointed from description of V16 new features.

The "Intelligent" (??) Gerber Importer hasn't been updated for many years now and has several weaknesses that should have been attended to by now.

No mention of the BOM collating facility improvement we've ALL been shouting for. Still trial and error then?

Good to hear that they've attended to some bugs inherent in V15 though.

Is it worth upgrading to V16 apart from keeping them in business?

Iain Wilkie

United Kingdom
1015 Posts

Posted - 25 Jul 2012 :  18:44:15  Show Profile  Visit Iain Wilkie's Homepage  Reply with Quote
Hi Ed,

I too very dissapointed. The only feature that is of anu use is the Back annotation of Values .... very handy if you have a multiple sheet project, you can massage all the values together in the pcb file and back annotate (I think). Apart from that its all cosmetic. Who needs 3D ... I never use it !!

Iain
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Benno

Netherlands
79 Posts

Posted - 25 Jul 2012 :  21:50:22  Show Profile  Reply with Quote
I am a bit disapointed too. I could see some use for the notes thing, since you have them with your schematic of PCB. But I think most of us already use some form of tracking system to track problems and changes and use a simple text file that travels as a file with the project.

Spending time to fill an ideas for version x also seems a waste of time. I did just read the manual supplement for V16 (in the downloads) and I could not spot any of the big issues discussed in the thread.

I also think EasyPC will stay a very closed software package, where engineers like us can not do anything to add functionality or link EasyPC to other systems.

Regarding 3D, it could be usefull since more and more mechanics cad comes available in 3D and becomes very affordable. Also many manufacturers (e.g. for housings) make step files available. It could prevent those typical mistakes where you just misplaced some mount or where some component is slightly off.

But they should have included an option to import a stepfile for the 3D components. Loads of manufacturers already have them as a download on their site. Also EasyPC should be able to produce a stepfile as an output for the 3D view, without being a cost option.

I am also very in doubt if I am going to update, even though it is just a small amount of money. V16 will have it's problems like all previous versions and will need 3 or 4 updates to solve them.
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R.Redding

United Kingdom
18 Posts

Posted - 26 Jul 2012 :  14:28:42  Show Profile  Reply with Quote

Well I for one..will not be updating...

Even if v16 cures the fact I have been unable to use the (windows)panel option in v15 (one of its major USPs).

I've never used 3d and see no need for it in my future..HTML nah..

Would have liked to have seen some of the user ideas listed ..especially GCode,library improvements etc.

I always end up having to redraw my schematics in Isis,as the EasyPC schematics look awfully bland..most managers now expect something that looks like Altium or Eagle.

A Library community such as Eagles or Diptrace or even Designspark will never exist while No1 are trying to sell Library packages...so maybe its time to jump ship for me.

Rob
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remi

United Kingdom
101 Posts

Posted - 26 Jul 2012 :  15:33:42  Show Profile  Reply with Quote
of course if you have proteus why bother
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R.Redding

United Kingdom
18 Posts

Posted - 26 Jul 2012 :  16:09:27  Show Profile  Reply with Quote
quote:
Originally posted by remi

of course if you have proteus why bother



I only have a license for Isis v5 ...from when you could buy them separate.
And having tried most all of the packages recently...

Eagle seems to tick the most boxes so far.. I've used it on quite a few projects before (in v4 and v5).. I can easily obtain gcode (so I can route boards and laser cut my own stencils)...and it has one of the most complete set of librarys to start with.

and they havent turned it into bloatware yet like altium,pads,EdwinXP and most of the others.


Rob
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hodali

Germany
148 Posts

Posted - 27 Jul 2012 :  19:05:14  Show Profile  Visit hodali's Homepage  Reply with Quote
I am dissapointed too. Is it possible to upgrade from Easy-PC V15 to Easy-PC 17 without buying Easy-PC 16 upgrade next year?
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hodali

Germany
148 Posts

Posted - 27 Jul 2012 :  19:22:22  Show Profile  Visit hodali's Homepage  Reply with Quote
I asked Number one to release the documentation of the C++ classes. I have got this answer:

I have asked the programming team about this. They have assured me that
your efforts at present have not yet breached our licence conditions, but
have asked me to draw your attention to clause 5, especially the prohibition
on reverse engineering, which I have reproduced below:

5. MODIFICATION
You may not otherwise modify, alter, adapt, merge, de-compile or
reverse-engineer the LICENSED SOFTWARE, and you may not remove or obscure
any Westdev Ltd and/or Number One Systems' Copyright or Trademark notices.
You must use all reasonable efforts to protect the LICENSED SOFTWARE,
diskettes, and documentation from unauthorised use, reproduction,
distribution or publication, or otherwise in violation of applicable law.
Please contact our Customer Service department if you become aware of
violations of Westdev Ltd's Copyright.


quote:
Originally posted by Benno

I am a bit disapointed too. I could see some use for the notes thing, since you have them with your schematic of PCB. But I think most of us already use some form of tracking system to track problems and changes and use a simple text file that travels as a file with the project.

Spending time to fill an ideas for version x also seems a waste of time. I did just read the manual supplement for V16 (in the downloads) and I could not spot any of the big issues discussed in the thread.

I also think EasyPC will stay a very closed software package, where engineers like us can not do anything to add functionality or link EasyPC to other systems.

Regarding 3D, it could be usefull since more and more mechanics cad comes available in 3D and becomes very affordable. Also many manufacturers (e.g. for housings) make step files available. It could prevent those typical mistakes where you just misplaced some mount or where some component is slightly off.

But they should have included an option to import a stepfile for the 3D components. Loads of manufacturers already have them as a download on their site. Also EasyPC should be able to produce a stepfile as an output for the 3D view, without being a cost option.

I am also very in doubt if I am going to update, even though it is just a small amount of money. V16 will have it's problems like all previous versions and will need 3 or 4 updates to solve them.



Edited by - hodali on 27 Jul 2012 19:42:52
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Hanspeter

14 Posts

Posted - 28 Jul 2012 :  08:52:14  Show Profile  Reply with Quote
quote:
Originally posted by R.Redding


Well I for one..will not be updating...

Even if v16 cures the fact I have been unable to use the (windows)panel option in v15 (one of its major USPs).

I've never used 3d and see no need for it in my future..HTML nah..

Would have liked to have seen some of the user ideas listed ..especially GCode,library improvements etc.

I always end up having to redraw my schematics in Isis,as the EasyPC schematics look awfully bland..most managers now expect something that looks like Altium or Eagle.

A Library community such as Eagles or Diptrace or even Designspark will never exist while No1 are trying to sell Library packages...so maybe its time to jump ship for me.

Rob



So!! V16 of Easy-PC, I will still NOT be able to output my
schematics to g-code?

Developers at NOS should wakeup, can't expect us to
route artwork through Eagle to generate g-code for
CNC tool.

For security and convenience you want to invest
in some sort of in-house-tooling.

Am inclined to get the message from NOS it's still
not time for me to upgrade to V16.

Perhaps it's time for me to vote with my foot!
What the heck I will get myself an Eagle.

Cheers,
Hanspeter.
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R.Redding

United Kingdom
18 Posts

Posted - 28 Jul 2012 :  10:42:09  Show Profile  Reply with Quote
quote:
Originally posted by Hanspeter

So!! V16 of Easy-PC, I will still NOT be able to output my
schematics to g-code?

Hanspeter.




I bought my first copy of Easy PC in 1991-92..

At that time only Universitys could afford lasers and CNCs...they were primitive and expensive.

Fast Forward 20 years.

I can buy an upto date router for £500-5000 depending on requirements and/or selfbuilt.. and a 40-80W laser cutter from China for £2000-5000...and Schools are now full of them...

We now have many cheap/free Gcode packages (mach3,EMC2 and others) and fantastic cad/cam packages can be had for the haggle.

I see big sales for a PCB package with G-Code handling..

The NOS programmers are already familiar with it.. (and EMC2 is open source for the front end... and GRBL-Smoothie for Arm etc for the rear..(lots of info for extra reading)).

Its a strange Company that ignores the wants and ideas of its user base.... Do they want more customers for EasyPc?..

I can't afford to ignore my customers.

Rob


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Hanspeter

14 Posts

Posted - 28 Jul 2012 :  22:12:45  Show Profile  Reply with Quote
quote:
Originally posted by R.Redding





Its a strange Company that ignores the wants and ideas of its user base.... Do they want more customers for EasyPc?..

I can't afford to ignore my customers.

Rob







Rob,

We on this forum are side issues, WestDev I must believe
have some core clients that meets it's business & revenue
model that takes the company through till next version release.

quote:




I asked Number one to release the documentation of the C++ classes






What do you expect from most technical companies in the UK??
Remember whiles, semiconductor companies in the US & Japan
makes it's technical documents readily, they rather
have them under wraps in the UK.

Have a broken equipment manufactured in the UK? would
insist on flying down here to have it fixed.

What happened to all the companies in Sheffield??

Where are the all the motor firms??

Look, this EasyPC thing is take-it or leave-it issue.

WestDev is doing us a big favour in keeping EasyPC
alive in the first place.

Just stop complaining and keep it as it is!

Watch this, am going to get an appropriate response from
NOS.

Cheers,
Hanspeter.

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R.Redding

United Kingdom
18 Posts

Posted - 29 Jul 2012 :  10:45:24  Show Profile  Reply with Quote
quote:
Originally posted by HanspeterWe on this forum are side issues, WestDev I must believe
have some core clients that meets it's business & revenue
model that takes the company through till next version release.




They do..they have Pulsonix and Designspark as well as EasyPC.

All three packages look only a few compiler switches apart.

RS components,I assume, have funded the Designspark project to offset Farnells aquisition of Eagle.

They must have paid enough for WestDev not to have to worry about the impact on the EasyPC userbase.

And its hilarious that the full complement library package that comes with Designspark (a free to user product) is obfuscated just enough as to be unusable by EasyPC users.
In fact the only package that appears to be deliberately knobbled in Designspark is EasyPC...and vice-versa..

Rob

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hodali

Germany
148 Posts

Posted - 29 Jul 2012 :  22:05:59  Show Profile  Visit hodali's Homepage  Reply with Quote
DesignSpark PCB allows the user to generate all the files required to take the project from schematic to built project. Gerbers (Extended RS-274-X), Excellons, BOM's and component lists and positions are possible along with DXF (import and export), and IDF for interfacing to mechanical CAD tools. There is no significant difference between Easy-PC and DesignSpark PCB (all for free). Why do we pay for Easy-PC ?

Edited by - hodali on 30 Jul 2012 07:57:25
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Benno

Netherlands
79 Posts

Posted - 30 Jul 2012 :  11:58:50  Show Profile  Reply with Quote
I agree with Hodali. I am going to install designspark on my laptop as a test.

If it can open my EasyPC design files I think I am going to switch to designspark. I'll invest the time to transfer my libs to desigspark.

EasyPC has always been very limited in libraries. Using something like designspark at least we can also have a look at libs from others. I also see a lot of supplier libs for Eagle, I assume they will go and make them for designspark too.

Also designspark has some cost options like IDF export already implemented for free. More important is RS also invests in tools to extend that, like their tool to import IDF into google sketch.

I think EasyPC as a standalone package has had it's time. It is a good package, but we as paying customers (at least in the past) should at least be able to open designspark designs AND libraries.
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hodali

Germany
148 Posts

Posted - 30 Jul 2012 :  12:35:18  Show Profile  Visit hodali's Homepage  Reply with Quote
Easy-PC files cannot be read by designspark and vice versa. The designspark libraries are huge and for free.

The PCB converter for SketchUp works. But you have to change the decimal separator from comma to dot (windows setting). Otherwise the converter will not recongnize your IDF file. Don't forget to roll back, because other programmes may have a problem with a dot.

Look at http://www.youtube.com/watch?v=oxIms3u86RU or http://www.youtube.com/watch?feature=endscreen&v=ACNCB69-G9E&NR=1

quote:
Originally posted by Benno

I agree with Hodali. I am going to install designspark on my laptop as a test.

If it can open my EasyPC design files I think I am going to switch to designspark. I'll invest the time to transfer my libs to desigspark.

EasyPC has always been very limited in libraries. Using something like designspark at least we can also have a look at libs from others. I also see a lot of supplier libs for Eagle, I assume they will go and make them for designspark too.

Also designspark has some cost options like IDF export already implemented for free. More important is RS also invests in tools to extend that, like their tool to import IDF into google sketch.

I think EasyPC as a standalone package has had it's time. It is a good package, but we as paying customers (at least in the past) should at least be able to open designspark designs AND libraries.



Edited by - hodali on 30 Jul 2012 15:00:27
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rvpilot

United Kingdom
51 Posts

Posted - 31 Jul 2012 :  20:02:38  Show Profile  Reply with Quote
I too am very disappointed with v16 offerings !!

I have used Easy-PC for over 7 years, converting 2 companies to use it and also having a personal license for myself at home. Whilst the support has been excellent from Peter and his colleagues, the response to user feedback regarding features and looking at 'free' apps that are out there (including DesignSpark !!), I don't understand what the developers are thinking.

1) The IDF and GenCAD output options should be free in Easy-PC. These are fundamental links from design to manufacture.

2) There should be more import options from other PCB editors to entice people over to Easy-PC.

3) The 3D viewer is 'nice', but next to useless without the ability to export the 3d model as a STEP or IGES file .... AND ... import/reference external STEP models.

NumberOne, I would be very interested to see what is on the roadmap for v17 and v18. Until I see where this application is going, I won't be investing any more money in these annual updates. Nothing in the v16 update adds any value to my design experience !

NumberOne, please read the wishlist and feature requests on the user forum and look at the features of the competition (even the free stuff !!) ... and not just the features that the software engineers want to add.
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Hanspeter

14 Posts

Posted - 01 Aug 2012 :  20:12:14  Show Profile  Reply with Quote
quote:
Originally posted by rvpilot

I too am very disappointed with v16 offerings !!


NumberOne, I would be very interested to see what is on the roadmap for v17 and v18. Until I see where this application is going, I won't be investing any more money in these annual updates. Nothing in the v16 update adds any value to my design experience !

NumberOne, please read the wishlist and feature requests on the user forum and look at the features of the competition (even the free stuff !!) ... and not just the features that the software engineers want to add.



What else is there to say?

WastDev is less interested in the public space and recent
developments in tons of home brew and on the web CNC's.

Out of sheer frustration, I modified an old Epson printer
to do direct PCB imaging onto a blank FR4's, with windows
output
in Easypc, else print on polyester film with
micro porous coating if you are prototyping, what will I
use the Plotting output or PDF output for???
considering cost associated with these outputs in
Easypc.


Am NOT going to fall over myself in upgrading my Easypc!

Cheers,
Hanspeter.


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Boris

United Kingdom
34 Posts

Posted - 06 Aug 2012 :  09:02:19  Show Profile  Reply with Quote
Version 16 was trouble right from the start as I couldn't load the program on even though I typed in all the codes correctly. I still had to go to the help file and type the user code in again and then it was happy. As it is, version 16 will not load onto Vista and just drops into read only mode. I do not like that start up page at all so that was the first thing that I disabled. I have also found that V16 is very unstable as it keeps crashing with the infamous 'unrecoverable error has occured. . .' This happens quite randomly as one is routing, or panning across the screen etc. When loading V16 I temporarily I lost my technology file, colour, and library files, which I had to re-instate; this has never happened on any of the other upgrades that I have loaded in. The one feature that I do like is the spread out/ centralise tracks as it was so useful when routing out a BGA. I also found that when doing the 'forward design changes' it will complain if the PCB has not been saved and then for some reason it can't find the PCB. You have to save the layout, close it, and re-open it, then forward the changes. There seems to be a lot of unneccessary features and the instability is a bit worrying.
If anyone can tell me how to load V16 into Vista I would be most grateful.

Boris
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rvpilot

United Kingdom
51 Posts

Posted - 06 Aug 2012 :  12:34:10  Show Profile  Reply with Quote
It's always a poor sign when you release a new version of software and then have to release 2 minor patches within a 2 day period !!

Some other uses have mentioned that v16 fixes bugs they reported in earlier major releases. I thought that if you reported a bug, you got the fix 'for free' when it became available !!! ... please correct me if i'm wrong.

This all gives me the impression that we are all paying to be beta testers and that NumberOne is not really regression/unit testing or fully testing the new features before release !
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edrees

United Kingdom
779 Posts

Posted - 06 Aug 2012 :  17:16:49  Show Profile  Visit edrees's Homepage  Reply with Quote
There were not a lot of new features that Users had requested incorporated into V15. Bugs from V14 were still unresolved, and still appear to be unresolved in V16. No.1 please debug your existing product first, ensuring stability without adding new un-requested features into Major updates. Previous major updates have also required patches within days of release. "...over 25 significant new developments delivering the best value in a new version of Easy-PC", ....what are you guys smoking?

Please don't get me wrong, I believe that EasyPC (shame about the name) is a good product, and its Users present good, valuable feedback to the developers in a hope to make it an even better product. It's a shame that the next link in the chain doesn't seem to exist.
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Hanspeter

14 Posts

Posted - 06 Aug 2012 :  18:15:45  Show Profile  Reply with Quote
quote:
Originally posted by edrees

"...over 25 significant new developments delivering the best value in a new version of Easy-PC, ....what are you guys smoking?
"





...Grass! What else could it be?

I just can't hide my frustration with these so-call new features.

The marketing department sends me a mail of these features
and improvements with same upgrade cost version after
version amidst, may I say global recession or
European recession.

If Westdev is committed to a stable Easypc version release,
selected users on this forum should try out a beta of
propose major release.

Why can't this firm complete minor version patch to fix
these software bugs till a major release.

This is what we to do for our clients, for those of use
who write software.
It's called developer-client-ethics.

Westdev might as well get us all to sign a retainer
to cough up £21.99 a year in support of each version release.

Good luck.



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hodali

Germany
148 Posts

Posted - 07 Aug 2012 :  21:08:17  Show Profile  Visit hodali's Homepage  Reply with Quote
Although I am disappointed I bought Easy-PC V16. I cannot get another cad system for 87 Euro.

I hope Number One Systems will fix some bugs !

Edited by - hodali on 07 Aug 2012 21:26:25
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davep

United Kingdom
101 Posts

Posted - 13 Aug 2012 :  16:41:25  Show Profile  Reply with Quote
Can we have a mechanism to Downgrade to V15 without have to redo all work done on V16?
There are too many bugs, not just in the new features but existing features seem to be broke.
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Peter Johnson

United Kingdom
498 Posts

Posted - 15 Aug 2012 :  16:47:24  Show Profile  Visit Peter Johnson's Homepage  Reply with Quote
This message is speaking personally, not as a representative of Westdev.

I think I have to take some responsibility for the absence of G-code as a feature. There have been a few requests for this during the year, but I must stress that it has only been a few, and other issues have been more prominent. The requests were logged in the usual way, but when I was asked to comment on a list of possible new features, I didn't spot the absence of a G-code output, and to be honest, given the low level of requests, probably wouldn't have put it forward anyway. Equally, I don't recall a single request for STEP code until after V16 had been released.

This does highlight the importance of asking for features you want to see. It doesn't guarantee the inclusion, but if a lot of users are asking, it really does significantly increase the likelihood of a feature being implemented. Commenting afterwards about missing features does make the development team aware of them, but by then it's too late, and introduces a year's delay.
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Peter Johnson

United Kingdom
498 Posts

Posted - 15 Aug 2012 :  17:22:44  Show Profile  Visit Peter Johnson's Homepage  Reply with Quote
quote:
Originally posted by edrees

There were not a lot of new features that Users had requested incorporated into V15. Bugs from V14 were still unresolved, and still appear to be unresolved in V16. No.1 please debug your existing product first, ensuring stability without adding new un-requested features into Major updates. Previous major updates have also required patches within days of release. "...over 25 significant new developments delivering the best value in a new version of Easy-PC", ....what are you guys smoking?

Please don't get me wrong, I believe that EasyPC (shame about the name) is a good product, and its Users present good, valuable feedback to the developers in a hope to make it an even better product. It's a shame that the next link in the chain doesn't seem to exist.




Problems with new releases aren't limited to Easy-PC. In fact, 'dot zero' bugs are a feature of most major software releases. It's not necessarily a lack of testing, either. Granted, even the best of testers will have blind spots, so some bugs will always be missed, but what's becoming far more prevalent is machine specific bugs. Windows is now so complex, and the range of interacting applications so broad, that it's becoming increasingly difficult to test any release adequately.

V16 is a case in point in that all trial installations worked perfectly, but once shipped, a significant minority of users are finding that critical registry entries aren't being written by the installer. The problem is compounded in that the problem isn't showing up on any test machines (or it would have been spotted before release), so it becomes next to impossible to profile and fix. That's pure bad luck, not a lack of responsibility.

This is becoming an ever increasing problem with supporting the program. How do you fix (or even investigate) a bug reported by a user that isn't reproducible? It's certainly real for the end user, but unless it can be repeated in controlled conditions, it can't be found without a huge slice of luck. Even so, the resources required for every bug like this probably exceeds those required for every ten or more conventionally reproducxible bugs.

Some like this we have managed to isolate to conflicts. Some have been tracked down to bugs in the operating system. Some are due to faulty designs or corrupt libraries. In a lucky few cases we have found problems with the code, but there remain a substantial number of bug reports which simply can't be effectively investigated, either because they're apparently totally random, or because they only ever happen on the user's machine. If the installation has no anomalies, where do you go next?

We've looked at introducing tracking code, but in order to be useful, it would use so many resources that the impact on program speed would become a major issue.

In short, we're not neglecting bugs. We're fixing as many as we can, and attempting to investigate those that are more elusive. Ultimately however, there are some which realistically cannot be resolved within the resources available. They are the 'cold cases' which are re-opened as and when more information comes to light and makes progress more likely. If you happen to be a user with one of these bugs, of course it's going to look as if you're being ignored, but there is a very real limit to how much can be done remotely, regardless of the resources available.

I am NOT making excuses. These are very real difficulties we face in resolving problems, and personally, I am continually amazed at how many of these the programming team DO manage to find and resolve.
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edrees

United Kingdom
779 Posts

Posted - 15 Aug 2012 :  17:37:05  Show Profile  Visit edrees's Homepage  Reply with Quote
Hi Peter. Many of us appreciate your personal help, and I agree with you that not many of us requested this G-Code feature.

However, what many of us wanted in listed in Iain's topic,-

http://www.numberone.com/forum/topic.asp?TOPIC_ID=670

Your developers have had sufficient time to read through this where relatively simple things like BOM collation and the so called "Intelligent" Gerber import could be de-bugged and dramatically improved along with other EasyPC existing features. We do not need these annual "exciting new features" that your developers think we need. EasyPC is good, and could be so much better if your developers followed our requests instead.

There was not a lot new in V15 that got me excited. There's not a lot in V16 either. That's 2 major updates released with very few customer feedback features implemented.

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edrees

United Kingdom
779 Posts

Posted - 15 Aug 2012 :  17:54:07  Show Profile  Visit edrees's Homepage  Reply with Quote
Our messages cross!

quote:
but there remain a substantial number of bug reports which simply can't be effectively investigated, either because they're apparently totally random, or because they only ever happen on the user's machine. If the installation has no anomalies, where do you go next?


I have two examples in V15.0.7. The first, a repeatable bug where I always get an unrecoverable error and another where the "Intelligent Gerber Importer only modifies the property on one pad only when the D codes are manually inputted. Neither bugs are elusive or random, and to the best of my knowledge no action has been taken to investigate them.


Edited by - edrees on 15 Aug 2012 17:59:44
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hodali

Germany
148 Posts

Posted - 15 Aug 2012 :  20:33:07  Show Profile  Visit hodali's Homepage  Reply with Quote
Peter,

Why doesn't the programming team use a vitual machine such as Vitualbox or Vmware to test Easy-PC ?

You can install all Windows versions and you can make a backup of the images, so that you always have a fresh installed windows. You will discover most bugs !


quote:
Originally posted by Peter Johnson

quote:
Originally posted by edrees

There were not a lot of new features that Users had requested incorporated into V15. Bugs from V14 were still unresolved, and still appear to be unresolved in V16. No.1 please debug your existing product first, ensuring stability without adding new un-requested features into Major updates. Previous major updates have also required patches within days of release. "...over 25 significant new developments delivering the best value in a new version of Easy-PC", ....what are you guys smoking?

Please don't get me wrong, I believe that EasyPC (shame about the name) is a good product, and its Users present good, valuable feedback to the developers in a hope to make it an even better product. It's a shame that the next link in the chain doesn't seem to exist.





Problems with new releases aren't limited to Easy-PC. In fact, 'dot zero' bugs are a feature of most major software releases. It's not necessarily a lack of testing, either. Granted, even the best of testers will have blind spots, so some bugs will always be missed, but what's becoming far more prevalent is machine specific bugs. Windows is now so complex, and the range of interacting applications so broad, that it's becoming increasingly difficult to test any release adequately.

V16 is a case in point in that all trial installations worked perfectly, but once shipped, a significant minority of users are finding that critical registry entries aren't being written by the installer. The problem is compounded in that the problem isn't showing up on any test machines (or it would have been spotted before release), so it becomes next to impossible to profile and fix. That's pure bad luck, not a lack of responsibility.

This is becoming an ever increasing problem with supporting the program. How do you fix (or even investigate) a bug reported by a user that isn't reproducible? It's certainly real for the end user, but unless it can be repeated in controlled conditions, it can't be found without a huge slice of luck. Even so, the resources required for every bug like this probably exceeds those required for every ten or more conventionally reproducxible bugs.

Some like this we have managed to isolate to conflicts. Some have been tracked down to bugs in the operating system. Some are due to faulty designs or corrupt libraries. In a lucky few cases we have found problems with the code, but there remain a substantial number of bug reports which simply can't be effectively investigated, either because they're apparently totally random, or because they only ever happen on the user's machine. If the installation has no anomalies, where do you go next?

We've looked at introducing tracking code, but in order to be useful, it would use so many resources that the impact on program speed would become a major issue.

In short, we're not neglecting bugs. We're fixing as many as we can, and attempting to investigate those that are more elusive. Ultimately however, there are some which realistically cannot be resolved within the resources available. They are the 'cold cases' which are re-opened as and when more information comes to light and makes progress more likely. If you happen to be a user with one of these bugs, of course it's going to look as if you're being ignored, but there is a very real limit to how much can be done remotely, regardless of the resources available.

I am NOT making excuses. These are very real difficulties we face in resolving problems, and personally, I am continually amazed at how many of these the programming team DO manage to find and resolve.


Edited by - hodali on 15 Aug 2012 20:41:45
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wprov

United Kingdom
15 Posts

Posted - 16 Aug 2012 :  10:20:07  Show Profile  Reply with Quote
Hi Peter,

What you are saying is that if one end user wish a new feature then will be ignored because of only one request ?.

If so is there any method of a voting system where each end user can vote yes/no for that feature thus raise the request to multi user and just maybe Westdev will actually add the request (or remove previous features !).

A topic with icon field "Yes" [Count_Yes]/"No"[Count_No] with user ID linked to ensure 1 vote with edit if change mind !. For at the moment any list is use less as would be seen as one request from one user !.

Walter
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hodali

Germany
148 Posts

Posted - 16 Aug 2012 :  10:47:36  Show Profile  Visit hodali's Homepage  Reply with Quote
Westdev has three products on the market, Pulsonix, DesignSpark and Easy-PC. Pulsonix is the high-end product for professional users. Easy-PC and DesignSpark PCB are most likely for hobbyists.

DesignSpark PCB is the same product as Easy-PC with special focus on RS products. It is sponsored by RS-Component and it is free of charge. Number One Systems claims that DesignSpark PCB is a stript down version of EASY-PC, but it is not entirely true as DesignSpark PCB comes with IDF export and all main features.

Number one Systems will never use advanced technology in Easy-PC. They will not go into hard competition against Pulsonix. So the programming team doesn't take the wish list seriously.

Am I right Mr. Peter Johnson ?



P.S. Number One Systems can provide more features as cost options.

Edited by - hodali on 17 Aug 2012 09:03:23
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shadders

United Kingdom
224 Posts

Posted - 16 Aug 2012 :  11:47:00  Show Profile  Reply with Quote
quote:
Originally posted by wprov

Hi Peter,

What you are saying is that if one end user wish a new feature then will be ignored because of only one request ?.

If so is there any method of a voting system where each end user can vote yes/no for that feature thus raise the request to multi user and just maybe Westdev will actually add the request (or remove previous features !).

A topic with icon field "Yes" [Count_Yes]/"No"[Count_No] with user ID linked to ensure 1 vote with edit if change mind !. For at the moment any list is use less as would be seen as one request from one user !.

Walter




I agree with this post - a system where proposed enhancements can be seen as a list, and where we can vote if they are required - perhaps a scale as opposed to yes/no answer.

The single web page will be easier for all to examine with all enhancements stated - as opposed to many different threads.

With a single vote per person programing - should stop the results being skewed.

Regards,

Richard.
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