Frequently Asked Questions

Introduction

The Sentinel HASP key that is used as software protection for the Pro-Router uses system drivers to interface between the application and the plug-in key. Sometimes if there are problems with the drivers it is necessary to uninstall the drivers and start again.

Although there are automatic removal tools, there may be situations where a complete manual removal is necessary. The procedure for this is documented below.

To check if the driver is at fault, run the utility "HaspID.exe" which should be in the main program folder or can be downloaded from Tools on the Technical menu on the website.  If the utility reports the key number under 'Serial number' the driver is working.  A value of zero indicates a driver problem.

Removal Procedure

Disconnect the local HASP key.

Make sure you are logged in as an administrator.

To make sure no old drivers exist, right click on the Easy-PC shortcut and use "Open file location".  A File Explorer window will open.

Confirm that "Haspdinst.exe"' is present (it should be in all recent installations).

Open a command prompt.  If unsure, type "cmd" in the search bar which will take you to a page from which you can open it.

Click on the top bar of the File Explorer window, which will highlight the path and allow you to copy it ().

On the command line type "cd" then use to paste the folder.  Press .

Again from the command line run "haspdinst -r -purge", in order to remove any old installations.

Go to "C:\Program Files\Common Files" and delete any folders marked "Aladdin Shared" or "Sentinel Shared" if present.

Error while installing driver

From "add/remove programs", remove any HASP components

Go to Windows Services (or use Task Manager) and stop any service which starts with "Hasp", or "HLServer"

Erase any "aks*.*" files, "hardlock.sys" and "haspnt.sys" from "c:\windows\system32\drivers" (or equivalent folder for your version of Windows).

Remove Device manager drivers:

Go to the Control Panel, System.

Go to the "Hardware" tab and open Device Manager.

Select the menu "View/Show hidden devices".

Expand the part "Non plug and play driver".

Uninstall each of the following if exists: "Hardlock", "Haspnt", "HASP fridge".

Try again to uninstall from the command line using "haspdinst -purge".