| T O P I C R E V I E W |
| exatech |
Posted - 21 Nov 2009 : 20:36:58
EPC has a history of sudden exits due to "unrecoverable errors", but has seen constant improvements up until version 12 that rarely crashed.
Now version 13 is really an unlucky number: it crashes and crashes and crashes, at least 5 times a day, often causing loss of data. Particularly schematic design is flaky, and often crashes even while closing the program.
How can I go back to version 12 with my recently designed version 13 files? |
| 9 L A T E S T R E P L I E S (Newest First) |
| Peter Johnson |
Posted - 18 May 2010 : 12:39:19
We're reasonably certain that these crashes aren't due to the program alone, but to some interaction.
If you are an XP user who is experiencing these, and are prepared to do some investigation, would you isolate your machine, at least from the Web, and preferably from any other networks. Open the 'Run' box in the start menu, and run 'MSCONFIG'. Disable all the startup items (including firewall, antivirus and malware protection - that's why the machine has been isolated!) after making a note of which ones are currently enabled, then reboot and try running Easy-PC. If that stabilises it, please selectively re-enable the startup items until it becomes unstable (unfortunately requiring a reboot each time :-( ).
Please let support know which items are having an effect on stability. If the program is still unstable even with all startup items disabled, that's also valuable information. Hopefully, with feedback from enough users we can identify which part of the program is interacting and take appropriate action. |
| KevL |
Posted - 13 May 2010 : 16:45:18
We here have also noticed frequent crashes to desktop. We have 3 users here and all have reported a increased instability compared with version 12. We are all running in single monitor mode.
There appears to be no pattern to the crashes. It is not associated with a single function. We also often find that saved files have not actually been saved. I.e. When (due to fear of instability) one hits the save button frequenctly then sometimes (after a crash) reopening the supposedly saved file results in some loss of work. I.e. EZPC may have been unstable long before it actaully crashes to desktop.
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| DavidM |
Posted - 27 Nov 2009 : 13:53:59
Having received your files and description here in support, we have managed so far to crash the program once so at least we know we can do it.
But that was in the 'release' build so we are now trying to do the same thing in the 'debug' build as well as trying to narrow down the possible causes.
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| exatech |
Posted - 25 Nov 2009 : 13:52:10
Hi Rob,
thanks for your input. (Un?)fortunately there is nothing wrong with the file (signature 1827 0 0000000). After the crash it opens correctly and if I add the via immediately, it works like a charm. I get the impression that only after doing some work this crash occurs, which may indicate memory leakage.
I am currently routing a board, and so crashes appear mainly during PCB design, but they were as frequent in schematic design. |
| robhardy |
Posted - 25 Nov 2009 : 13:39:08
I am still using V12 and occasionaly get the dreaded "unrecoverable application error".
this has often been attributed to errors in the file.
the usual suggestion from support is to check the file statistics.
file.properties.statistics
the field has 3 numbers
xxxx y zzzzzzzz
y indicates errors in the file.
i imagine z is a check sum indicating what the errors are.
The file can be fixed by Easy-PC support.
Although this is not the cause of all errors i have had it has helped before.
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| exatech |
Posted - 25 Nov 2009 : 13:25:32
One fairly reproducable crash occurred four times today:
on a 4-layer board with split power planes I add via's manually to add them to GND or VCC.
The sequence is:
- Add pad
- left mouse to place the pad
- right mouse to bring up the submenu
- click cancel to release placing the pad.
- CRASH!
The screen shows one quarter of the just cancelled pad.
I have print screens of all crashes of today, and copies of the files saved just before the latest crash, if this may be of any help.
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| DavidM |
Posted - 25 Nov 2009 : 12:10:32
Due to the new elements added to the design data model, I'm sorry but it is not possible to write files back out in earlier formats.
I realise that (like many others) you are up against a tight time schedule, but I wonder if it is also possible to install your Easy-PC on a second machine and see if that is any better.
We are certainly not getting reports of this kind of instability from other users, so it would on the face of it appear to be something fairly specific to what is happening on your system.
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| exatech |
Posted - 25 Nov 2009 : 12:06:06
Hi David,
EPC 13.0.3 runs on a single monitor PC, that I have been using exclusively for EPC for many years now. In version 12 instabilities had practically disappeared, but they have come back with a vengeance. Just this morning the program crashed once in schematic design, and once in PCB design, for no apparent reason and no specific action I was taking at the moment. I can't think of anything to report to Support, other than that it suddenly crashes without telling where or why it crashed.
I am under heavy time pressure, and for the moment would be very happy to reinstall version 12 and finish the jobs. Is there a way to convert the work of the last few weeks from version 13 back to 12? |
| DavidM |
Posted - 25 Nov 2009 : 08:46:11
Can I ask whether you are using the new 'dual screen' mode or if you are still working single-screen as before? And have any of these crash situations been reported to our Support team? |
