Support Overview

We provide technical support to registered users of our products, and to those who are genuinely evaluating the software prior to purchase.

If you need technical assistance with any of our products, you can reach our technical support staff using the contact information below. No other number can be used or transferred to the support desk. If when you call the help desk, you find the phone is busy or a voicemail is requested, please leave a message or send an email, and your call will be returned as soon as a member of our support staff is available.

• Tech Support Hotline
  01480 382538 (+44 1480 382538 from outside the UK)
  The support desk is open between 9:30am and 4:30pm (UK time), Monday to Friday.
• Tech Support Email
  support@numberone.com
• Software Registration
  Please register your new product, either online, or using this form which you can then post, fax or email to us.
• Latest Versions
  Service updates for our products are issued free-of-charge for the major current version and to registered users. Check the latest product versions, and download an update if you are not up-to-date. Automatic checking for service updates is built into our products and can be run from the Help menu.
• Frequently asked questions
  For questions you have about our products, you may find the topic is already covered in our FAQ section, or in the online User Forum where you may also find other users who can help you out. Detailed Help files in each product also contain a wealth of useful information about the software.
• Reporting problems and suggestions
  We want you to have the best possible experience with your Number One Systems software, so if you cannot find the answer you're looking for, or have a suggestion for improvement, we are always willing to listen - just fill in and send this form and we'll take a closer look.